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Refund & Return Policy

Clear Transparent Reliable

We follow a clear and strict refund and return policy. Please read all terms carefully before placing your order.

No Refund After Pickup or Processing

Once your shipment enters the processing stage, refund requests will not be accepted.

Important: Once the package is collected by our courier partner, no refund will be processed.

When Refund is Possible

Order cancelled before pickup is scheduled
Payment done but pickup not completed within 24 hours
Service not available in your area

When Refund is NOT Possible

Shipment already picked up
Shipment in transit or out for delivery
Wrong or incomplete address provided
Packing issue from sender side

Shipment Process (No Refund After Step 3)

Step 1: Order Placed
Step 2: Pickup Scheduled
Step 3: Package Collected → No Refund
Step 4: AWB Generated
Step 5: Shipment In Transit
Step 6: Delivered

How to Request a Refund or Return

Refund or return requests can be raised directly from your account after delivery:

After your order is delivered, go to your Order Details page
Click on "Return / Refund" option
Submit:
- Reason for request
- Your bank account details for refund
- Unboxing video (if applicable)
Our team will review and process within 5 to 7 business days

If you face any issue while raising the request, you can contact us at support@divinesgrace.com

Non-Refundable Charges

GST / Convenience Fees
Insurance Charges
Failed Delivery Charges

Return of Goods

Return of physical items is processed as per our 7-day return policy
Reverse pickup can be scheduled within 2 to 3 business days after approval
Refunds will be credited to your original payment method within 5 to 7 business days
Return request must be submitted with valid reason and unboxing video

Important Notice

Please ensure all shipment details are correct before placing your order to avoid any issues. For any questions, contact us at support@divinesgrace.com

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